Business Information & Contact

Contact Us

We’re Here to Help

Whether you have a question before placing an order or need assistance with an existing purchase, the Zomelvia™ customer support team is here to help.

We can assist with:

• Product information
• Order status
• Shipping and tracking
• Order changes or cancellations
• Returns and refunds
• Damaged, defective, or incorrect items
• General customer service inquiries

To help us respond efficiently, please provide as much relevant information as possible when contacting us.

About Zomelvia™

Zomelvia™ is owned and operated by Hangzhou Xingtengchuang Network Technology Service Co., Ltd.

We specialize in coffee bar organization, countertop storage solutions, coffee accessory organizers, and compact coffee bar furniture designed for modern homes.

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM

Messages received outside our regular customer support hours will be reviewed during the next available business period.

For Order-Related Questions

If you are contacting us about an order you have already placed, please include:

• Your order number
• The email address used during checkout
• The product name, where relevant
• A short description of your question or issue

For damaged, defective, incorrect, or otherwise problematic items, please also include clear photographs or videos where appropriate.

Providing complete information can help our team review your request more efficiently.

Order Changes and Cancellations

If you need to request an address correction, order modification, or cancellation, please contact us as soon as possible.

We recommend submitting your request within 12 hours of placing the order.

Because orders may enter processing quickly, changes or cancellations cannot be guaranteed once fulfillment has begun.

Please email: service@zomelvia.com and include your order number and requested change.

Shipping and Tracking Assistance

Once an order has been dispatched, available tracking information will be sent to the email address provided at checkout.

If your tracking information has not updated for an extended period, your shipment appears significantly delayed, or you believe your package may be lost, please contact us with your order number.

Our team will review the available shipment information and assist with the appropriate next steps.

Returns and Refund Support

If you would like to request a return or refund, please contact our customer support team before sending any item back.

Please do not send products directly to our business registration address unless our support team specifically instructs you to do so.

Once a return request is reviewed and approved, we will provide the appropriate return instructions and, where applicable, the correct return warehouse address.

For full details regarding eligibility, return shipping costs, and refund processing, please refer to our Return & Refund Policy.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible with your order number and supporting photographs or videos.

After reviewing the issue, Zomelvia™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the issue is confirmed to be our responsibility.

Our Commitment to Customer Support

At Zomelvia™, we want every part of your experience—from discovering a product to receiving and using it—to feel clear and straightforward.

If something does not go as expected, please contact us.

We will review your inquiry and work with you toward an appropriate solution.

Thank you for choosing Zomelvia™.

We look forward to supporting your home coffee space.