Business Information & Contact

Shipping Policy

At Zomelvia™, we want every order to be handled with clear expectations from the moment it is placed until it reaches your door.

This Shipping Policy explains how orders are processed, fulfilled, shipped, tracked, and handled when delivery issues occur.

Zomelvia™ is owned and operated by Hangzhou Xingtengchuang Network Technology Service Co., Ltd.

Our products focus on coffee bar organization, countertop storage, coffee accessory organizers, and compact coffee bar furniture for modern homes.

1. Order Processing Time

After your order is successfully placed and payment is confirmed, our team begins preparing it for shipment.

Standard Processing Time:
2–4 business days

Processing may include:

• Order verification
• Product preparation
• Quality checks
• Packaging
• Shipment arrangement

During high-volume periods, including major holidays, seasonal promotions, or New Year periods, processing may take up to:

5 business days

Business days do not include weekends or public holidays.

Please note that processing time is separate from shipping transit time.

2. Shipping Fee

Zomelvia™ currently charges a flat standard shipping fee of:

$5.99 per order

Unless otherwise stated at checkout or as part of a specific promotion, this flat shipping fee applies regardless of the number of products in your order.

Any applicable shipping charges will be shown before you complete payment.

3. Estimated Delivery Times

After your order has been processed and dispatched, estimated delivery times are generally:

These are estimated transit times and are not guaranteed delivery dates.

Actual delivery times may vary due to factors including:

• Carrier delays
• Customs processing
• Public holidays
• Severe weather
• High seasonal shipping volume
• Remote delivery areas
• Transportation disruptions

We will always aim to provide the most accurate shipping information available for your order.

4. Fulfillment and Shipping Origin

To serve customers efficiently across different regions, Zomelvia™ may fulfill orders through our own available facilities, selected manufacturing partners, or third-party fulfillment locations.

The fulfillment location may vary depending on:

• Product availability
• Inventory location
• Delivery destination
• Product size or type

Some products may therefore be shipped internationally.

We do not represent all orders as being shipped from a local warehouse unless that is the actual fulfillment method for the specific order.

In some cases, products from the same order may be shipped separately if they are fulfilled from different locations.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing available tracking information.

Please allow approximately:

1–3 business days

for the carrier's tracking system to display the first update after the shipping label is created.

A short delay in tracking updates does not necessarily mean that your package has stopped moving.

If your tracking information has not updated for an extended period, please contact us at: service@zomelvia.com

Please include your order number so our team can review the available shipment information.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.

This means that the recipient may be responsible for any customs duties, import taxes, or related fees assessed by local authorities.

Zomelvia™ does not determine or control these charges.

Customs procedures may also occasionally delay delivery.

If you are unsure whether additional charges may apply, we recommend checking the import requirements of your destination country before placing an order.

7. Order Changes and Cancellations

We begin preparing orders shortly after they are received.

If you need to request an address correction, an order modification, or an order cancellation, please contact us as soon as possible and preferably within:

12 hours of placing your order

Email: service@zomelvia.com

Please include your order number and details of the requested change.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once the order has entered fulfillment or has already been dispatched.

Once a parcel has been transferred to the shipping carrier, Zomelvia™ may no longer be able to change the delivery address.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact information

If you notice an error after placing your order, contact us as quickly as possible.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping or reshipment costs may apply.

9. Damaged, Defective, or Incorrect Items

We aim to ensure that products are properly prepared and packaged before shipment.

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us within 72 hours of delivery where reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the shipping packaging where relevant

After reviewing the issue, if we confirm that the problem resulted from our fulfillment, product condition, or shipping process, Zomelvia™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Please do not send an item back before receiving return instructions from our customer support team.

10. Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact: service@zomelvia.com

Include your order number and any available tracking information.

Our team will review the shipment status and, where necessary, work with the shipping carrier or fulfillment partner to investigate.

If the carrier or available shipping evidence confirms that the package was lost in transit, we will provide an appropriate replacement or refund solution at no additional cost to the customer.

11. Packages Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Around the delivery location
• With household members
• With neighbors where appropriate
• Building reception or management
• Mailrooms or parcel lockers
• Other safe delivery areas around the property

You may also contact the shipping carrier using the tracking number.

If the package still cannot be located, please contact us.

We will review the available delivery information and assist with the next appropriate steps.

A tracking status marked “Delivered” will not automatically prevent us from reviewing your inquiry.

12. Multiple Shipments

Some orders may arrive in more than one package.

This may occur when:

• Products are stored at different fulfillment locations
• Different products require different packaging
• Larger coffee bar furniture and smaller accessories are shipped separately

If your order is split into multiple shipments, you may receive more than one tracking number.

Receiving only part of your order does not necessarily mean that other items are missing.

13. Delivery Delays

While we make every reasonable effort to provide accurate delivery estimates, some delays may occur outside our direct control.

Examples include:

• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• High-volume shipping periods
• Regional transportation interruptions

If your shipment appears significantly delayed, contact our customer support team.

We will review the available tracking and shipment information and assist where possible.

14. Need Help With Your Shipment?

If you have questions about processing, tracking, delivery, damaged items, or a shipment that appears delayed or lost, please contact us.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.