Business Information & Contact

Terms of Service

OVERVIEW

Welcome to Zomelvia™.

Zomelvia™ is owned and operated by Hangzhou Xingtengchuang Network Technology Service Co., Ltd.

Throughout these Terms of Service, the words “Zomelvia™,” “we,” “us,” and “our” refer to Hangzhou Xingtengchuang Network Technology Service Co., Ltd., doing business as Zomelvia™.

We operate this website and offer products, information, customer support, website features, and related services through it, collectively referred to as the “Services.”

Our online store is hosted using Shopify technology, which provides the ecommerce infrastructure that enables us to offer the Services.

These Terms of Service govern your access to and use of our website and your purchase of products from Zomelvia™.

Please read these Terms carefully before using the website or placing an order.

By accessing the website, creating an account where available, or purchasing a product, you agree to these Terms of Service together with the policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue use of the Services.

SECTION 1 — ELIGIBILITY AND WEBSITE ACCESS

By using our Services, you confirm that you have reached the age of majority in your place of residence or are otherwise legally permitted to use the Services.

You agree to provide accurate, current, and complete information when using our website or placing an order, including:

• Your name
• Email address
• Billing information
• Shipping address
• Payment information
• Other information reasonably required to complete your purchase

You are responsible for ensuring that information submitted through the website is accurate.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You may not use the Services for unlawful, fraudulent, abusive, or unauthorized purposes.

SECTION 2 — OUR PRODUCTS

Zomelvia™ focuses on coffee bar organization, countertop storage, coffee accessory organizers, capsule and bean storage, and compact coffee bar furniture.

We make reasonable efforts to present product descriptions, specifications, dimensions, materials, colors, photographs, and other product information accurately.

However, product appearance may vary slightly because of:

• Screen settings
• Lighting conditions
• Manufacturing tolerances
• Natural material variation
• Photography conditions

Where dimensions are provided, reasonable manufacturing tolerances may apply.

Product availability may change without notice.

We may modify, discontinue, replace, or limit quantities of products where reasonably necessary.

Nothing in this section limits rights that customers may have under applicable consumer protection laws.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Submitting an order through our website constitutes an offer to purchase the selected products.

An order is considered accepted after:

1. The order has been successfully submitted;
2. Payment has been authorized; and
3. We issue an order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

• Payment authorization failure
• Suspected fraud
• Incorrect pricing
• Product availability problems
• Duplicate or abnormal orders
• Incorrect customer information
• Legal or regulatory restrictions

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We will use the contact information provided during checkout if we need to communicate with you about an order.

SECTION 4 — ORDER CHANGES AND CANCELLATIONS

We begin preparing orders shortly after they are placed.

If you need to request an order cancellation, shipping address correction, product change, or other order modification, please contact us as soon as possible and preferably within 12 hours of placing your order.

Contact: service@zomelvia.com

Please include your order number and the requested change.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered fulfillment or has already been dispatched.

Once an order has shipped, our Return & Refund Policy will generally apply.

SECTION 5 — PRICING, CURRENCY, AND BILLING

Unless otherwise stated, prices displayed on our website are shown in:

United States Dollars (USD)

Product prices, promotions, and discounts may change from time to time.

The price applicable to your purchase will generally be the price displayed at the time your order is submitted.

Unless specifically stated otherwise, product prices may not include shipping charges, customs duties, import taxes, or other charges imposed by authorities in the destination country.

Applicable shipping fees will be displayed during checkout.

Our current standard shipping fee is $5.99 per order unless another shipping promotion or checkout condition is clearly displayed.

You agree to provide accurate billing and payment information.

SECTION 6 — PAYMENT

Available payment methods are displayed during checkout.

Depending on availability, these may include PayPal, eligible credit cards, and eligible debit cards.

Payment transactions are processed through applicable third-party payment providers.

Zomelvia™ does not directly store complete payment card numbers or card security codes on its own systems.

Payment authorization may be subject to additional verification by your bank, card issuer, PayPal, or other payment provider.

For more information, please refer to our Payment Information page.

SECTION 7 — SHIPPING AND DELIVERY

Orders are generally processed within 2–4 business days.

During high-volume periods, including major holidays or seasonal peaks, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

Estimated delivery after dispatch is generally:

• United States: 10–15 business days
• Canada: 11–16 business days
• United Kingdom: 11–16 business days
• Australia: 11–16 business days
• Other International Destinations: 15–20 business days

Delivery times are estimates and are not guaranteed arrival dates.

Orders may be fulfilled through our own available facilities, selected manufacturing partners, or third-party fulfillment locations depending on inventory, product type, and destination.

Some products may therefore ship internationally.

Once an order has shipped, available tracking information will normally be provided by email.

Tracking systems may require approximately 1–3 business days to display the first update.

If a shipment appears significantly delayed, stops updating for an extended period, or may have been lost, please contact: service@zomelvia.com

We will review the available shipment information and assist with the appropriate next steps.

If a package is confirmed lost in transit, we will provide an appropriate replacement or refund solution at no additional cost to the customer.

For complete shipping information, please review our Shipping Policy.

SECTION 8 — CUSTOMS, DUTIES, AND IMPORT CHARGES

International shipments may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Unless otherwise stated at checkout, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.

Where applicable, the customer is responsible for duties or taxes imposed by the destination country.

Zomelvia™ does not control these charges and cannot guarantee whether they will apply.

Customs procedures may also affect delivery times.

SECTION 9 — RETURNS AND REFUNDS

Eligible products may be returned within 30 calendar days after delivery.

Return requests must be submitted to service@zomelvia.com before an item is sent back.

Customers should not send products directly to our business registration address unless specifically instructed by our support team.

After an eligible return is approved, we will provide the appropriate return instructions and return warehouse address.

For preference-based returns, customers are generally responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, missing essential components, or materially different from its description, and the issue is confirmed to be our responsibility, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Banks and payment providers may require additional time to display a completed refund.

For complete eligibility requirements and return procedures, please review our Return & Refund Policy.

SECTION 10 — PRODUCT ISSUES

Customers should inspect products after delivery.

If an item arrives damaged, defective, incorrect, or materially different from the product description, we recommend contacting us within 72 hours of delivery where reasonably possible.

Please provide your order number, description of the issue, relevant photographs or videos, and packaging photographs where applicable.

The 72-hour recommendation helps us investigate transportation-related issues promptly and does not automatically remove rights otherwise available under applicable law or our Return & Refund Policy.

SECTION 11 — INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its original content may include trademarks, product names, text, graphics, photographs, designs, logos, layouts, videos, and other materials owned by or licensed to Zomelvia™.

These materials may be protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes.

Without our prior written permission, you may not reproduce, distribute, commercially exploit, republish, modify, or create unauthorized derivative works from protected website content except where permitted by law.

The Zomelvia™ name, logo, branding, and related product identifiers may not be used in a way that falsely suggests authorization, sponsorship, or affiliation.

Third-party trademarks remain the property of their respective owners.

SECTION 12 — THIRD-PARTY SERVICES AND TOOLS

Our Services may include features, tools, payment services, applications, or functionality supplied by third parties.

These third-party services may operate under their own terms and privacy policies.

Where you choose to use a third-party service, you are responsible for reviewing the terms that apply to that service.

We are not responsible for independent third-party services beyond responsibilities that cannot legally be excluded.

SECTION 13 — THIRD-PARTY LINKS

Our website may occasionally contain links to websites operated by third parties.

Providing a link does not necessarily mean that we endorse or control the third-party website.

Third-party websites may have their own terms, privacy practices, payment procedures, and product policies.

You should review those policies before engaging in a transaction with a third party.

SECTION 14 — OUR RELATIONSHIP WITH SHOPIFY

Zomelvia™ uses Shopify technology to support the operation of our online store.

Shopify provides ecommerce infrastructure and related technology that enables us to offer the Services.

However, purchases made directly through the Zomelvia™ store are transactions between the customer and Hangzhou Xingtengchuang Network Technology Service Co., Ltd., doing business as Zomelvia™, unless otherwise expressly indicated.

Shopify is not the seller of Zomelvia™ products merely because the website uses Shopify technology.

Certain information may be processed by Shopify as necessary to provide ecommerce functionality.

Please review our Privacy Policy for additional information about data processing.

SECTION 15 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable data protection requirements.

Because our store is hosted using Shopify technology, certain information may also be processed by Shopify and other service providers that assist us with website hosting, checkout, payments, order processing, shipping, analytics, and customer support.

For more information, please review our Privacy Policy.

SECTION 16 — CUSTOMER CONTENT AND FEEDBACK

If you voluntarily submit reviews, suggestions, photographs, comments, ideas, or other feedback to us, you confirm that you have the right to provide that content.

You must not submit content that infringes third-party rights, contains malicious software, is unlawfully defamatory, is fraudulent or misleading, or violates applicable law.

Where permitted by law, you grant us the right to use submitted feedback for legitimate business purposes, including improving and promoting our products and Services.

Any use of personally identifiable information remains subject to our Privacy Policy and applicable law.

SECTION 17 — WEBSITE INFORMATION AND ERRORS

We make reasonable efforts to keep information accurate and current.

Occasionally, the website may contain typographical errors, technical mistakes, incorrect pricing, inaccurate availability information, or other unintended errors.

If we identify a material error affecting an order, we may contact you to explain the issue and provide an appropriate solution.

Where required, this may include correction, cancellation, replacement, or refund.

Nothing in this section limits rights customers may have under applicable law.

SECTION 18 — PROHIBITED USE

You may not use the website or Services to violate applicable laws, commit fraud, infringe intellectual property rights, submit malicious software, attempt unauthorized access, interfere with website security, scrape or extract information unlawfully, impersonate another person or entity, submit knowingly false information, harass or abuse others, or use the Services in a manner that materially disrupts their operation.

We may restrict access where necessary to protect customers, the website, our systems, or applicable legal rights.

SECTION 19 — SUSPENSION OR TERMINATION

We may suspend or terminate access to certain Services where reasonably necessary, including where a user violates these Terms, engages in suspected fraud, misuses website features, attempts unauthorized system access, or creates security or legal risks.

Termination does not eliminate payment or other obligations that arose before termination.

Sections that reasonably need to remain effective after termination will continue to apply.

SECTION 20 — WARRANTIES AND CONSUMER RIGHTS

We aim to provide accurate product information and products consistent with the descriptions presented on our website.

To the extent permitted by applicable law, certain website functionality may be provided on an “as available” basis.

However, nothing in these Terms is intended to exclude, restrict, or waive consumer rights, statutory warranties, guarantees, remedies, or protections that cannot legally be excluded.

Where mandatory consumer protection laws apply, those laws will prevail over any conflicting provision of these Terms.

SECTION 21 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, Zomelvia™ and Hangzhou Xingtengchuang Network Technology Service Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in this section affects rights relating to damaged, defective, incorrect, lost, or materially misdescribed products under our policies or applicable consumer law.

SECTION 22 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Services, your intentional violation of these Terms, or your infringement of third-party rights.

This section does not require customers to indemnify Zomelvia™ for losses caused by our own unlawful conduct or responsibilities that cannot legally be transferred.

SECTION 23 — SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect where legally permitted.

SECTION 24 — ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, constitute the agreement governing your use of the Services.

Relevant policies may include our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Information, and other policies expressly incorporated into these Terms.

If a specific promotion includes separate terms, those promotional terms may apply to that promotion.

SECTION 25 — ASSIGNMENT

You may not transfer contractual rights or obligations under these Terms where doing so would violate applicable law or materially affect our rights without prior authorization.

We may transfer our rights or obligations in connection with a legitimate corporate restructuring, business transfer, merger, acquisition, or similar event where legally permitted.

Such transfer will not reduce mandatory consumer rights.

SECTION 26 — GOVERNING LAW

These Terms will be interpreted in accordance with the laws applicable to the legal entity operating Zomelvia™, subject to any mandatory consumer protection rights that apply in the customer’s place of residence.

Nothing in these Terms prevents a consumer from relying on jurisdictional or consumer protection rights that cannot legally be waived.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business operations, website functionality, legal requirements, or policies and procedures.

The current version will be posted on this page.

Where required by applicable law, material changes will be communicated using an appropriate notice.

Changes will apply from their stated effective date and will not unlawfully reduce rights relating to previously completed purchases.

SECTION 28 — POLICY CONSISTENCY

Orders placed through Zomelvia™ are also subject to the policies published on our website.

Where these Terms refer to shipping, cancellations, returns, or refunds, our current core rules include:

• Order Processing: 2–4 business days
• Peak Processing: Up to 5 business days
• Standard Shipping Fee: $5.99 per order
• Order Change / Cancellation Requests: Preferably within 12 hours of ordering
• Standard Return Window: 30 calendar days after delivery
• Approved Refund Processing: 5–10 business days after the returned item has been received and inspected

More detailed requirements are explained in the applicable policy pages.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms of Service or your order may be directed to our customer support team.

When contacting us about an existing order, please include your order number whenever possible.