Business Information & Contact

Privacy Policy

Last Updated: September 24, 2026

At Zomelvia™, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact customer support, subscribe to communications, or otherwise interact with our online store and related services.

Zomelvia™ is owned and operated by Hangzhou Xingtengchuang Network Technology Service Co., Ltd.

Throughout this Privacy Policy, “Zomelvia™,” “we,” “us,” and “our” refer to Hangzhou Xingtengchuang Network Technology Service Co., Ltd., doing business as Zomelvia™.

Our online store is hosted using Shopify technology. Shopify and other service providers may process certain information on our behalf in order to provide ecommerce, payment, analytics, fulfillment, advertising, and website functionality.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and Services.

Information You Provide to Us

When you place an order, contact us, create an account where available, subscribe to communications, or otherwise provide information directly, we may collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Order information
• Product selections
• Customer service communications
• Account information
• Marketing preferences
• Other information you choose to provide

Payment Information

When you make a purchase, payment information is processed through the applicable payment service or payment gateway.

Depending on the payment method selected, this may include information required to authorize or complete the transaction.

Zomelvia™ does not directly store complete credit or debit card numbers or card security codes on its own systems.

Payment information may be processed by Shopify, PayPal, card processors, banks, or other authorized payment providers.

Information Collected Automatically

When you browse or use our website, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages viewed
• Products viewed
• Referring website
• Interaction with our website
• Shopping cart activity
• Checkout activity
• Cookie and similar technology identifiers

This information helps us operate the website, understand how customers use it, maintain security, and improve the shopping experience.

2. How We Use Personal Information

We may use personal information for legitimate business purposes including:

Order Processing and Fulfillment

We use relevant information to process purchases, confirm orders, arrange payment authorization, prepare and fulfill orders, arrange shipping, provide tracking information, manage returns and refunds, and respond to order-related questions.

Customer Support

We may use your information to respond to questions, investigate delivery issues, assist with product concerns, process returns, resolve damaged, defective, or incorrect item claims, and provide other customer service.

Website Operation and Improvement

We may use information to operate our online store, maintain website functionality, analyze website performance, understand customer interactions, improve navigation, and improve products and services.

Security and Fraud Prevention

Information may be used to detect suspicious transactions, prevent fraud, protect customer accounts, protect our website and systems, enforce our Terms of Service, and investigate potential misuse.

Marketing and Advertising

Where permitted by applicable law and based on your choices, we may use information to send promotional communications, measure advertising performance, understand marketing effectiveness, and display advertisements that may be more relevant to customers.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the message.

3. How We Share Personal Information

We do not disclose personal information indiscriminately.

However, we may share information with service providers and other parties when reasonably necessary to operate our business, including:

• Shopify
• Payment processors
• PayPal
• Shipping carriers
• Fulfillment partners
• Warehousing partners
• Customer support providers
• Analytics providers
• Fraud prevention providers
• Advertising and marketing platforms
• Information technology providers
• Professional advisers
• Government or regulatory authorities where legally required

These parties may process information only as necessary for the applicable service, subject to their own legal obligations and privacy practices.

4. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information in connection with your access to and use of our store, including information needed to provide website hosting, checkout functionality, ecommerce services, security, analytics, order processing, and store functionality.

Information processed through Shopify may be transferred to or stored in jurisdictions outside the country in which you live.

Shopify handles information in accordance with its own privacy practices and applicable agreements.

5. Advertising and Analytics Services

We may use third-party advertising, analytics, and measurement services to understand website activity and improve our marketing.

Depending on the services enabled on our website, these may include platforms such as Meta (Facebook and Instagram), Google, AppLovin / Axon, and Shopify analytics and advertising technologies.

These providers may use cookies, pixels, tags, software development tools, device identifiers, and similar tracking technologies to measure advertisements or provide more relevant advertising.

The information handled by these third parties is also subject to their respective privacy policies.

Where required, you may be provided with options to manage or withdraw consent for non-essential tracking technologies.

6. Cookies and Similar Technologies

Zomelvia™ uses cookies and similar technologies to support website functionality and improve the customer experience.

Cookies are small data files stored on or accessed through your browser or device.

We may use different categories of cookies:

• Necessary Cookies: Help operate essential functions like shopping carts, checkout, security, and session management.
• Performance and Analytics Cookies: Help us understand website traffic, page performance, and visitor navigation.
• Advertising and Marketing Cookies: Measure advertising performance and deliver relevant ads based on website interactions.

You can manage cookies through available cookie controls on the website where provided, as well as through your browser settings.

Disabling certain cookies may affect some website functions.

7. Targeted Advertising and Privacy Choices

Depending on your location and applicable privacy laws, you may have the right to opt out of certain uses of personal information for targeted advertising, cross-context behavioral advertising, or similar activities.

Where required and technically available, Zomelvia™ may provide privacy preference controls such as a Your Privacy Choices link or similar mechanism.

We may also recognize certain browser-based privacy preference signals where required by applicable law and supported by our website technology.

8. Sale or Sharing of Personal Information

Zomelvia™ does not sell personal information in the traditional sense of exchanging customer information directly for money.

However, some privacy laws define terms such as “sale” or “sharing” broadly enough to include certain advertising or analytics activities involving third-party technologies.

Where such activities are legally considered a sale or sharing of personal information, eligible users may have the right to opt out.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our ecommerce and payment services may use security technologies such as encryption during data transmission.

However, no method of data transmission or storage can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and for contacting us if you believe your account or personal information may have been compromised.

10. Data Retention

We retain personal information for as long as reasonably necessary to complete orders, maintain business records, provide customer service, process returns, detect fraud, resolve disputes, enforce agreements, and comply with legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. International Data Transfers

Zomelvia™ serves customers across multiple regions. Personal information may be processed, transferred, or stored outside the country where you live by our service providers (such as Shopify, payment processors, and shipping partners).

Where required by applicable law, appropriate mechanisms may be used to protect personal information transferred internationally.

12. Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, object to processing, opt out of targeted advertising, request data portability, or withdraw consent.

To submit a privacy request, contact: service@zomelvia.com

We may need to verify your identity before completing certain requests.

13. California Privacy Rights

California residents may have additional rights under California privacy laws, including the right to know, request access, request deletion, opt out of sales or sharing, limit use of sensitive personal information, and receive non-discriminatory treatment.

14. European Economic Area, United Kingdom, and Similar Privacy Rights

If you reside in the EEA, UK, or similar regions, processing of personal information relies on legal bases such as contract performance, legal obligations, legitimate business interests, or consent.

You may contact us to exercise applicable rights or lodge a complaint with your local data protection authority.

15. Marketing Communications

If you choose to receive promotional emails from Zomelvia™, we may send information about new products, launches, promotions, and special offers.

You may unsubscribe at any time using the link provided in the email.

Transactional messages (such as order confirmations and shipping updates) will still be sent when necessary.

16. Children's Privacy

Our website and products are intended for general adult shopping audiences and are not directed to children.

If you believe a child has provided personal information improperly, please contact us at service@zomelvia.com.

17. Third-Party Websites

Our website may contain links to third-party websites or services whose privacy practices may differ from ours.

We encourage you to review their privacy notices before providing any personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or privacy regulations.

The updated version will be posted on this page with a revised “Last Updated” date.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: